The migration to our new customer support system is complete. Please note, you may need to clear your browser cache for the best experience. If you need support with CucumberStudio, please click the mail icon within the app to submit a ticket via email.
Posted Dec 20, 2023 - 13:30 UTC
Scheduled
We're upgrading our customer support system by transitioning from Intercom to Salesforce on December 20th.
Impact Starting now, all open and new support tickets will gradually move to Salesforce, with the full transition completed by December 20th. Our Engineers will contact you via Intercom to inform you that your existing tickets has been raised in Salesforce and instructions on how to access them. Our support team remains on hand to assist you throughout this transition.
Next Steps for Users No immediate action is needed on your part. We value your patience and understanding during this upgrade period.
Updates For the latest information on the transition, please check this page. We are committed to ensuring a smooth transition to Salesforce for all our users.
Posted Dec 11, 2023 - 14:08 UTC
This scheduled maintenance affected: CucumberStudio (CucumberStudio Application).